BCH Withdrawals Experiencing Degraded Performance

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Nov 19, 2020 - 15:23 CST

Monitoring

We have deployed a fix to allow for automated conversion between formats for clients, and will be applying the fix to previously submitted withdrawals.

Posted Nov 19, 2020 - 08:50 CST

Identified

BCH withdrawals for certain clients will be delayed due to issues with legacy address formats no longer being accepted.

Posted Nov 18, 2020 - 20:46 CST

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).