All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

Uptime over the past 90 days. View historical uptime.
PROD - REST API ? Operational
90 days ago
99.98 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades Operational
90 days ago
99.95 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
99.92 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
99.92 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
99.98 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Operational
90 days ago
99.92 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
PROD - KYC Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Elevated Error Rate on Trades Endpoint and Delayed Withdrawals
Resolved - We deployed a fix and have confirmed that all impacted transactions are now confirmed.
Oct 21, 22:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 21:37 UTC
Investigating - We are investigating an issue causing an outage on our /trades endpoint. Any impacted withdrawals will be re-sent on-chain automatically following incident resolution.
Oct 21, 20:36 UTC
Intermittent Delays Processing BTC Withdrawals
Resolved - All impacted withdrawals have now been confirmed on-chain.
Oct 21, 17:24 UTC
Monitoring - a fix has been implemented by our third-party vendor and we are actively monitoring the results.
Oct 21, 15:24 UTC
Investigating - We have detected a delay in processing BTC withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Oct 21, 12:50 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024
Elevated Rates of Insufficient Credit Errors
Resolved - This incident has been resolved.
Oct 19, 08:04 UTC
Monitoring - Fix has been implemented and we are monitoring the results.
Oct 19, 07:34 UTC
Update - We are continuing to work on resolving this issue. We apologize for any inconvenience.
Oct 19, 06:49 UTC
Update - We have seen successful throughput on our /accounts endpoint. Our team is still working on resolving the underlying insufficient credit errors.
Oct 19, 03:14 UTC
Update - We are continuing to work on resolving this issue. We apologize for any inconvenience.
Oct 19, 01:20 UTC
Update - We have seen successful throughput on our /liquidity/execute and /convert_withdraw/execute endpoints. Our team is still working on resolving the underlying insufficient credit errors.
Oct 18, 23:19 UTC
Update - We are implementing a fix for this issue. During this time, we expect a high error rate for requests to /liquidity/execute and /convert_withdraw/execute endpoints. We apologize for any inconvenience this may cause.
Oct 18, 21:39 UTC
Identified - We are aware of an issue impacting our liquidity services and incorrectly preventing users from completing transactions due to insufficient credit. We have identified the cause of the issue and are working towards implementing a fix. Please note that all assets in Zero Hash wallets are safe.
Oct 18, 19:09 UTC
Oct 18, 2024
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Withdrawal Delays On BASE Network
Resolved - All impacted withdrawals have now been confirmed on-chain.
Oct 8, 22:18 UTC
Investigating - Our team is aware of delays with processing withdrawals on the BASE network. We are working with our MPC technology provider to resolve this as soon as possible. Impacted withdrawals will be confirmed on-chain once the issue has been resolved.
Oct 8, 21:36 UTC
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