All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

PROD - REST API ? Operational
90 days ago
99.99 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades Operational
90 days ago
100.0 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
99.93 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
100.0 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
99.93 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
99.99 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Operational
90 days ago
99.96 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Zero Hash will undergo maintenance on March 5th at 01:00AM UTC to upgrade our internal systems. The estimated duration of this maintenance window is 2 hours. Services in our PROD environment will remain operational during this time, however you may experience intermittent disruptions such as delays or intermittent errors for brief periods that can last a few minutes.
Posted on Feb 19, 2024 - 22:02 CST
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 11:02 CST
Monitoring - Our team is aware of an issue affecting the Avalanche network which will cause delays in withdrawals. We will continue to monitor the situation and provide updates if needed.
Feb 23, 06:11 CST
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 13:48 CST
Monitoring - Our team has implemented a solution and we have seen deposits crediting correctly. We will continue to monitor the situation and will post a final update once the incident has been resolved.
Feb 21, 13:34 CST
Identified - We are investigating an issue with the system we use to detect and credit digital asset deposits. During this time, there may be a delay in deposits getting credited. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. Our team is aware of the cause and are working towards implementing a fix.
Feb 21, 12:17 CST
Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 14:40 CST
Monitoring - Our MPC technology provider is investigating an issue with processing withdrawals. Our team is aware of the issue and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Feb 20, 13:49 CST
Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 17:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 CST
Scheduled - Zero Hash will undergo a scheduled system maintenance on February 18th at 22:00 UTC in our PROD environment lasting approximately 1 hour and 30 minutes. Services will remain operational, however during this time you may experience intermittent disruptions such as delays or intermittent errors for brief periods that can last a few minutes.
Feb 5, 22:05 CST
Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.