All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

PROD - REST API ? Operational
90 days ago
99.99 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades Operational
90 days ago
100.0 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
99.99 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
100.0 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
99.99 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hedera Mainnet halt during an upgrade Jul 17, 2024 17:00-18:00 UTC
Hedera Mainnet will perform an upgrade on July 17th 2024 at 17:00 UTC. The upgrade is expected to last 60 minutes. During this window, we will continue to accept deposits and withdrawals on Hedera. They will be queued up and processed once the upgrade is complete.

Trading and execution services for HBAR will remain available during this maintenance period.

Posted on Jul 11, 2024 - 16:04 UTC
Scheduled maintenance Jul 21, 2024 08:00-09:30 UTC
Our MPC technology provider will undergo maintenance on July 21st in our production environment. The estimated duration is less than 90 minutes during which crypto deposits and withdrawals will be queued and processed after the maintenance is complete.

During the maintenance period, trades and executions on ZHLS will be fully operational.

On the /convert_withdraw endpoint, orders will be executed when received but withdrawals will be queued until after the maintenance is completed.

Posted on Jul 03, 2024 - 15:51 UTC
Past Incidents
Jul 12, 2024

No incidents reported today.

Jul 11, 2024
Resolved - Our MPC technology provider implemented a fix and we have seen all impacted withdrawals confirmed on-chain.
Jul 11, 19:30 UTC
Identified - Our MPC technology provider is currently working on an issue that is impacting withdrawals. Our team is aware of the issue and are actively monitoring the situation. Impacted withdrawals will be confirmed on-chain once the incident is resolved.
Jul 11, 17:41 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved - SUI deployed a fix and all nodes are now functioning as expected.
Jul 5, 20:46 UTC
Monitoring - Our team is aware of a mainnet issue affecting the SUI network. We are monitoring the situation and provide updates if needed.
Jul 5, 19:23 UTC
Resolved - This incident has been resolved.
Jul 5, 15:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 13:54 UTC
Investigating - We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Jul 5, 13:13 UTC
Jul 4, 2024
Resolved - This incident has been resolved.
Jul 4, 16:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 16:07 UTC
Identified - We are investigating delays in processing crypto withdrawals, deposits, executions and trades
Jul 4, 16:02 UTC
Jul 3, 2024
Resolved - Our team identified the root cause and have implemented a fix. We have seen all impacted services return to normal and are now processing as expected.
Jul 3, 18:43 UTC
Investigating - We are investigating an issue causing a partial outage on the /convert_withdrawal/rfq and /withdrawals/estimated_network_fee endpoints. This issue is being handled with the highest priority and we will provide updates as soon as we can.
Jul 3, 18:24 UTC
Resolved - This incident has been resolved.
Jul 3, 12:56 UTC
Monitoring - Our team is aware of mainnet partial outage issue affecting the Polygon network and this is delaying some withdrawals and impacting fee estimation. We will continue to monitor the situation and provide updates if needed.
Jul 3, 11:38 UTC
Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - This incident has been resolved.
Jul 1, 10:41 UTC
Identified - We have identified the issue causing elevated error rate on our Trade API endpoints in our CERT environment. We apologise for any inconvenience.
Jul 1, 08:43 UTC
Investigating - We are currently investigating an issue with our Trade API endpoints in CERT environment
Jul 1, 08:41 UTC
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.