All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

PROD - REST API ? Operational
90 days ago
99.99 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades Operational
90 days ago
100.0 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits Operational
90 days ago
99.99 % uptime
Today
PROD - /withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
99.99 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
100.0 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
99.98 % uptime
Today
PROD - Portal ? Operational
90 days ago
99.95 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Oct 2, 2022 05:00-05:45 CDT
Update - Zero Hash will undergo maintenance on October 2 at 10:00 UTC in our production environment. The estimated duration is less than 1 hour during which crypto deposits and withdrawals will be queued and processed after the maintenance is complete.

During the maintenance period, trades and executions on ZHLS will be fully operational.

On the /convert_withdraw endpoint, orders will be executed when received but withdrawals will be queued until after the maintenance is completed.

Sep 12, 2022 - 17:49 CDT
Scheduled - Deposits and withdrawals will be paused in a queued state and will process once maintenance is complete.
Sep 12, 2022 - 16:17 CDT
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 17:29 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 15:44 CDT
Investigating - We are investigating an issue where the API and the client portal is timing out.
Sep 23, 15:12 CDT
Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 10:52 CDT
Investigating - There are withdrawal delays for ETH and ERC-20 assets. We are investigating this issue.
Sep 22, 09:40 CDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 16:06 CDT
Monitoring - Gateway connection issues are resolved. We are continuing to monitor closely.
Sep 15, 14:55 CDT
Investigating - We are currently working on fixing intermittent issues on the production gateway.

This is affecting the API and Client Portal access.

Sep 15, 14:27 CDT
Completed - The Ethereum merge is now complete.
Sep 15, 03:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:45 CDT
Update - Ethereum Merge Update:
The Ethereum Proof of Stake Merge is estimated to happen on September 15th between 05:00 - 06:00 UTC. Our maintenance period will begin 30 mins before the merge and will end 2-4 hours after the merge.

For assets on the Ethereum and EVM chains:

Deposits and withdrawals will be paused during the maintenance period. Deposits and withdrawals submitted during this time will be queued and processed once the maintenance is completed.

During the maintenance period, trades and executions on ZHLS will be fully operational.

On the /convert_withdraw endpoint, orders will be executed when received but withdrawals will be queued until after the maintenance is completed.

Please see our Ethereum Merge Update FAQ for more details.
https://seedcx.zendesk.com/hc/en-us/articles/9516191702931

Sep 15, 00:00 CDT
Update - Ethereum Merge Update:
The Ethereum Proof of Stake Merge is estimated to happen around September 14, 11:30 PM CT. Please see our Ethereum Merge Update FAQ for more details.
https://seedcx.zendesk.com/hc/en-us/articles/9516191702931

Sep 14, 21:30 CDT
Scheduled - This a reminder regarding the planned Proof of Stake Merge event on Ethereum Mainnet, the merge will happen when a Terminal Total Difficulty (TTD) of 58750000000000000000000 is reached and it is expected to happen around Thu Sep 15 02:42 2022 UTC depending on the difficulty level.

Zero Hash will be handling this event in production as follows:

- Zero Hash will temporarily suspend blockchain activities a few minutes before and after the merge, and you will be notified for any further updates as we approach the event. This suspension will delay any ETH or ERC-20 transactions on both L1 and L2 Chains.
- Any transactions submitted during this time will be queued and submitted automatically once blockchain activity resumes
- Deposit addresses created prior to the merge will remain the same and no activity is required by platforms
- It is recommended to keep transactions to a minimum around the time of the merge in the event there are network issues.

Please visit our FAQ page for more details:
https://seedcx.zendesk.com/hc/en-us/articles/8994058730643-2022-08-25-Preparing-for-the-Ethereum-Proof-of-Stake-Merge-Event

Sep 14, 21:15 CDT
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.