All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

API Services ? Operational
90 days ago
100.0 % uptime
Today
/accounts Operational
90 days ago
100.0 % uptime
Today
/deposits Operational
90 days ago
100.0 % uptime
Today
/index Operational
90 days ago
100.0 % uptime
Today
/participants Operational
90 days ago
100.0 % uptime
Today
/time Operational
90 days ago
100.0 % uptime
Today
/trades Operational
90 days ago
100.0 % uptime
Today
/withdrawals Operational
90 days ago
100.0 % uptime
Today
WebSocket Operational
90 days ago
100.0 % uptime
Today
FIX STP Gateways Operational
90 days ago
100.0 % uptime
Today
Web Applications ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Settlements ? Operational
90 days ago
100.0 % uptime
Today
Calculation & Index Engine Operational
90 days ago
100.0 % uptime
Today
Settlement Service ? Operational
90 days ago
100.0 % uptime
Today
Trade & Loan Repositories Operational
90 days ago
100.0 % uptime
Today
Deposits & Withdrawals ? Operational
90 days ago
99.98 % uptime
Today
Digital Asset Deposits Operational
90 days ago
100.0 % uptime
Today
Digital Asset Withdrawals Operational
90 days ago
99.95 % uptime
Today
Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 18:55 CST
Monitoring - Services have been restored. We are currently monitoring to ensure system stability.
Nov 24, 18:14 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 12:55 CST
Investigating - We have temporarily paused withdrawals for all non-ERC-20 assets. We were seeing delayed withdrawals due to lower than needed fees being broadcasted to the network. The issue has been identified and the team is working on a fix.
Nov 24, 12:54 CST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 15:23 CST
Monitoring - We have deployed a fix to allow for automated conversion between formats for clients, and will be applying the fix to previously submitted withdrawals.
Nov 19, 08:50 CST
Identified - BCH withdrawals for certain clients will be delayed due to issues with legacy address formats no longer being accepted.
Nov 18, 20:46 CST
Nov 18, 2020
Nov 17, 2020

No incidents reported.

Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 CST
Scheduled - On November 15th at approximately 12:00 UTC, the Bitcoin Cash (BCH) blockchain is planning to undergo a hard fork. As this is a contentious hard fork, it is possible that there may be a chain-split between the two main BCH clients, BCHN and ABC. Currently, >70% of BCH blocks are signaling for BCHN; you can monitor miner signaling between the two here: (https://cash.coin.dance/blocks).

At approximately 11:00am UTC, ZH will pause BCH deposits and withdrawals. After the fork has been completed and we are comfortable that the chain has stabilized and is operating as normal, BCH deposits and withdrawals will be re-enabled. The BCH ticker will represent the chain with the most work done.
Zero Hash will be pausing all BCH deposits and withdrawals approximately 12 hours prior to the fork and we will be monitoring chain stability before we restore services (“Paused period”).

Deposits
Deposits may appear confirmed on the network, however clients will not see deposits appear on the Zero Hash system until the services is turned back on and our indexer starts catching up with the blockchain.

Withdrawals
During the paused period, if you attempt a withdrawal, the TX will not be processed and sent out until services are restored.

Please let us know if there are any additional questions.

Status can be tracked here: https://status.zerohash.com/ Thank you!
Nov 14, 18:51 CST
Nov 15, 2020

No incidents reported.

Nov 14, 2020
Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.