All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

Uptime over the past 90 days. View historical uptime.
PROD - REST API ? Operational
90 days ago
99.99 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades ? Operational
90 days ago
99.95 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
100.0 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
100.0 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
99.98 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Operational
90 days ago
99.92 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
PROD - KYC Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Dec 22, 2024 09:30-12:00 UTC
Our MPC technology provider will undergo maintenance on December 22, 2024, at 09:30 AM UTC in our production environment. The estimated duration is less than 2hrs 30 minutes during which crypto deposits and withdrawals will be queued and processed after the maintenance is complete.

During the maintenance period, trades and executions on ZHLS will be fully operational.

On the /convert_withdraw endpoint, orders will be executed when received but withdrawals will be queued until after the maintenance is completed.
Posted on Dec 05, 2024 - 11:33 UTC
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Intermittent Delays Processing Withdrawals
Resolved - Impacted withdrawals are now out and confirmed onchain.
Dec 13, 05:11 UTC
Monitoring - We have seen delayed withdrawals being confirmed on-chain. Our team will continue to monitor the situation and provide an additional update once all impacted transactions are confirmed.
Dec 13, 04:08 UTC
Identified - We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Dec 13, 03:05 UTC
Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Zero Hash Infrastructure Maintenance [PROD]
Completed - The scheduled maintenance has been completed.
Dec 9, 06:47 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 9, 05:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 UTC
Scheduled - Zero Hash will undergo an emergency maintenance on Dec 9th at 05:00 UTC to upgrade our infrastructure in our PROD environment. The duration of this upgrade will be ~2 hours.

There is no expected downtime during this maintenance window, but our team will be monitoring to ensure that services are functioning as expected.
Dec 9, 04:36 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Intermittent Delays Processing Solana Withdrawals
Resolved - All impacted transactions have been confirmed.
Dec 2, 21:22 UTC
Identified - We have detected a delay in processing Solana withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Dec 2, 17:13 UTC
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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