All Systems Operational

About This Site

Welcome to the zerohash Status Page. This is your official source for real-time operational status, system health updates, and scheduled maintenance announcements for zerohash.

Uptime over the past 90 days. View historical uptime.
Core Resources Operational
90 days ago
99.83 % uptime
Today
PARTICIPANTS Operational
90 days ago
99.84 % uptime
Today
TRANSACT Operational
90 days ago
99.84 % uptime
Today
TRADING Operational
90 days ago
99.47 % uptime
Today
DEPOSIT & WITHDRAWAL Operational
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
ONBOARDING Operational
90 days ago
100.0 % uptime
Today
DEPOSIT & WITHDRAWAL Operational
90 days ago
100.0 % uptime
Today
PROFILE Operational
90 days ago
100.0 % uptime
Today
CRYPTO BUY & SELL Operational
90 days ago
100.0 % uptime
Today
FUND Operational
90 days ago
100.0 % uptime
Today
CRYPTO ACCOUNT LINK Operational
90 days ago
100.0 % uptime
Today
CLOB Operational
90 days ago
100.0 % uptime
Today
FIX Gateway Operational
90 days ago
100.0 % uptime
Today
REST Gateway Operational
90 days ago
100.0 % uptime
Today
Web Applications Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Secondary Portal Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
Balance Subscription Operational
90 days ago
100.0 % uptime
Today
Price Subscription Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
PARTICIPANTS Operational
90 days ago
100.0 % uptime
Today
PAYMENTS Operational
90 days ago
100.0 % uptime
Today
ACCOUNT FUNDING Operational
90 days ago
100.0 % uptime
Today
TRADES Operational
90 days ago
100.0 % uptime
Today
ASSETS Operational
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Database Upgrade [PROD] Apr 20, 2026 10:00-11:00 UTC

Zero Hash will undergo maintenance on Monday, April 20 at 10:00 UTC to upgrade our databases in the PROD environment. The estimated duration of this upgrade is 1 hour.

All domains in the PROD environment will be unavailable during this time, including the following endpoints: /liquidity, /convert_withdraw, /withdrawals, /deposits, /accounts, /fund, /participants, /rewards, /awards.

Additionally, our FIX gateways will be unavailable as well.

During this maintenance period, all withdrawals, trades, account funding transactions, ACH transactions, and participant onboardings will not be able to be initiated. Any in-progress transactions (deposits and withdrawals) at the start of this maintenance will be completed following the maintenance period.

All services will return to full functionality at the conclusion of this maintenance window.
Posted on Apr 02, 2026 - 00:58 UTC
Apr 4, 2026

No incidents reported today.

Apr 3, 2026
Delayed BTC Withdrawals
Resolved - All impacted transactions have now been confirmed on-chain.
Apr 3, 18:50 UTC
Identified - We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
Apr 3, 17:45 UTC
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Delayed withdrawals and Account Balances Notifications Sync Issue
Resolved - Update:
Succeeding Account Balances should now flow as expected.

Our engineering team has begun the recovery process to sync the identified missed versions.
As this involves a significant volume of data, the full synchronization will take place over an extended period. We are moving this incident to a monitored state and will close this status page.
Future updates will be provided to platforms through our support channels.
Mar 23, 19:08 UTC
Update - Incident Updates
Withdrawal Processing: We have successfully resolved the bottleneck affecting pending withdrawals. All previously stuck transactions are now confirmed on-chain.
Balance & Notification Sync: Our engineering team has pinpointed the root cause of the current synchronization lag. We have identified the specific count of missed versions causing the discrepancy in account balances updates. We will keep you updated.
Mar 23, 17:32 UTC
Identified - We are currently investigating an issue involving delayed withdrawals originating at approximately 12:00 UTC. This appears to be concurrent with a known service disruption affecting account balances notification updates.
Mar 23, 15:28 UTC
Mar 22, 2026
Canton Mainnet Upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 UTC
Scheduled - Canton Mainnet will be undergoing a network upgrade on March 22nd, 2026 at 10:00 UTC. The upgrade expected to last 1 hour. Activity on Canton will be halted during this time, with deposits and withdrawals to be queued and processed once the maintenance is complete.
Mar 16, 16:18 UTC
Mar 21, 2026

No incidents reported.

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