Our team has implemented a fix and ETH / ERC-20 withdrawals are now processing as expected.
Posted Feb 12, 2024 - 18:27 CST
Identified
We aware of another spike in gas prices which have delayed ETH / ERC-20 withdrawals, and our team is actively working towards implementing a fix. Withdrawals will be re-sent on-chain automatically following issue resolution.
We apologize for the inconvenience and will share updates as soon as we can.
Posted Feb 12, 2024 - 16:07 CST
Monitoring
We have seen delayed ETH / ERC-20 withdrawals confirming on-chain. We will continue to monitor the situation and will post a final update once the incident has been resolved.
Posted Feb 12, 2024 - 13:23 CST
Investigating
We have noticed a delay in processing ETH / ERC-20 withdrawals. Our team is aware of the issue and are investigating the cause. Withdrawals will be re-sent on-chain automatically following issue resolution.
Posted Feb 12, 2024 - 12:48 CST
This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).