Extended Maintenance Downtime

Incident Report for Zero Hash

Resolved

The maintenance is now complete. Deposit and Withdrawals are being processed on chain again.
Posted Nov 26, 2023 - 13:15 UTC

Identified

Following the scheduled maintenance, our MPC technology provider is experiencing an issue which is delaying the completion of the maintenance.

Trades and executions are still fully operational. Deposit and Withdrawals will continue to be queued.

We will update once up and running and deposit and withdrawals are operational again.
Posted Nov 26, 2023 - 12:39 UTC
This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Deposits, PROD - Digital Asset Withdrawals).