Our Trade Repository is Experiencing Query Timeouts

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Jul 29, 2020 - 23:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 29, 2020 - 23:26 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 29, 2020 - 22:58 UTC

Investigating

Our trade repository is experiencing timeouts when performing GET requests. This will affect some clients querying for trades via API or the portal, but should not affect trade submission. Trade settlements may be delayed whilst we troubleshoot the issue.

Posted Jul 29, 2020 - 22:15 UTC

This incident affected: PROD - Web Applications (PROD - Portal) and PROD - REST API (PROD - /trades).