Intermittent Delays with Trade Settlement and /convert_withdraw Requests
Incident Report for Zero Hash
Update
Our team is working on a fix to improve the settlement process. We are aware of the backlog and are still actively monitoring all impacted transactions. We will continue to provide updates as they are available.
Posted Nov 20, 2024 - 18:33 UTC
Update
we are continuing to monitor the situation and have seen some improvement. However, there is still a backlog to work through. We will continue to provide updates as they are available.
Posted Nov 20, 2024 - 11:52 UTC
Monitoring
We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Posted Nov 19, 2024 - 22:14 UTC
This incident affects: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).
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