Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

All impacted transactions have now been confirmed on-chain.
Posted Jul 01, 2025 - 22:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 01, 2025 - 20:33 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 01, 2025 - 17:39 UTC

Update

We are continuing to investigate this issue.
Posted Jul 01, 2025 - 17:29 UTC

Investigating

We have detected a delay in processing LTC withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Posted Jul 01, 2025 - 17:25 UTC
This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).
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