Settlements Not Being Triggered

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted May 05, 2020 - 23:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2020 - 04:36 UTC

Identified

Monitoring has uncovered some additional issues. We are implementing a fix.

Posted May 05, 2020 - 01:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2020 - 00:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2020 - 00:27 UTC

Investigating

We are experiencing an issue with settlements whereby trades are not being released for settlement. This will delay settlement. We are investigating the issue.

Posted May 04, 2020 - 23:50 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).