Delays Processing ETH Transactions On-Chain

Incident Report for Zero Hash

Resolved

This incident has been resolved

Posted Aug 22, 2025 - 16:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 22, 2025 - 15:38 UTC

Investigating

Please be advised that we are currently experiencing an issue processing ETH withdrawals on-chain. We are working with our MPC provider to have this resolved and we will continue to provide updates as we progress.

Posted Aug 22, 2025 - 14:37 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).