Intermittent Delays with Trade Settlement and Convert_withdraw Requests

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Nov 16, 2024 - 04:12 UTC

Monitoring

We have noticed a delay in processing settlements and transactions on our convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.

Posted Nov 15, 2024 - 22:08 UTC