Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

All impacted ETH / ERC-20 withdrawals have now been confirmed on-chain.

Posted Sep 17, 2024 - 19:08 UTC

Update

We have seen delayed withdrawals being confirmed on-chain. Our team will continue to monitor the situation and provide an additional update once the impacted transactions are confirmed.

Posted Sep 17, 2024 - 17:22 UTC

Identified

We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.

Posted Sep 17, 2024 - 14:33 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).