Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

All delayed withdrawals have now been confirmed on-chain.

Posted Jun 14, 2024 - 01:03 UTC

Monitoring

We have implemented a fix and have seen delayed withdrawals processing as expected. We will continue to monitor the situation and will post a final update once the incident is resolved.

Posted Jun 13, 2024 - 22:44 UTC

Identified

We have identified the cause of the delayed withdrawals and are working towards implementing a fix. We apologize for the inconvenience and will share an update as soon as we can.

Posted Jun 13, 2024 - 21:18 UTC

Investigating

Our team is aware of intermittent delays with processing withdrawals and are investigating the root cause. Impacted withdrawals will be confirmed on-chain once the incident is resolved.

Posted Jun 13, 2024 - 19:21 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).