Latency with transaction processing is being investigated

Incident Report for Zero Hash

Resolved

This incident has been resolved
Posted Nov 01, 2022 - 23:01 UTC

Monitoring

A fix has been implemented and we are monitoring
Posted Nov 01, 2022 - 22:04 UTC

Update

We are still seeing latency and continue to investigate.
Posted Nov 01, 2022 - 19:57 UTC

Update

A fix has been implemented and we are monitoring the results
Posted Nov 01, 2022 - 19:34 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Nov 01, 2022 - 19:23 UTC

Investigating

Our transaction processing is currently experiencing an issue which is causing a delay in finalizing the transaction status. Additional information will follow as soon as possible.
Posted Nov 01, 2022 - 19:18 UTC
This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Deposits, PROD - Digital Asset Withdrawals).
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