Non ERC-20 Withdrawals Temporarily Paused

Incident Report for Zero Hash

Resolved

This incident has been resolved.
Posted Nov 25, 2020 - 00:55 UTC

Monitoring

Services have been restored. We are currently monitoring to ensure system stability.
Posted Nov 25, 2020 - 00:14 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 24, 2020 - 18:55 UTC

Investigating

We have temporarily paused withdrawals for all non-ERC-20 assets. We were seeing delayed withdrawals due to lower than needed fees being broadcasted to the network. The issue has been identified and the team is working on a fix.
Posted Nov 24, 2020 - 18:54 UTC
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