Account Funding SDK: Session Timeouts and Deposit Failures

Incident Report for zerohash

Resolved

This incident has been resolved.

Posted Jul 04, 2026 - 19:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2026 - 18:52 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 04, 2026 - 17:47 UTC

Investigating

We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits.

Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

Posted Jul 04, 2026 - 17:20 UTC

This incident affected: SDK (DEPOSIT & WITHDRAWAL).