Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Sep 12, 2024 - 16:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 12, 2024 - 15:56 UTC

Identified

We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.

Posted Sep 12, 2024 - 15:46 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).