Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

Our MPC technology provider implemented a fix and we have seen all impacted withdrawals confirmed on-chain.

Posted Jul 11, 2024 - 19:30 UTC

Identified

Our MPC technology provider is currently working on an issue that is impacting withdrawals. Our team is aware of the issue and are actively monitoring the situation. Impacted withdrawals will be confirmed on-chain once the incident is resolved.

Posted Jul 11, 2024 - 17:41 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).