Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Dec 27, 2024 - 00:29 UTC

Update

A fix has been implemented and we have seen transactions being processed as expected. We will continue to monitor the situation and will post a final update once impacted transactions have been confirmed on-chain.

Posted Dec 26, 2024 - 21:20 UTC

Monitoring

Our team is aware of an issue with our MPC provider that is causing a delay in processing withdrawals, and we are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.

Posted Dec 26, 2024 - 19:43 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).