Intermittent Delays Processing Withdrawals
Incident Report for Zero Hash
Resolved
This incident has been resolved.
Posted Dec 27, 2024 - 00:29 UTC
Update
A fix has been implemented and we have seen transactions being processed as expected. We will continue to monitor the situation and will post a final update once impacted transactions have been confirmed on-chain.
Posted Dec 26, 2024 - 21:20 UTC
Monitoring
Our team is aware of an issue with our MPC provider that is causing a delay in processing withdrawals, and we are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Posted Dec 26, 2024 - 19:43 UTC
This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).
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