Intermittent Delays Processing Withdrawals

Incident Report for Zero Hash

Resolved

This incident has been resolved.

Posted Jul 05, 2024 - 15:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 05, 2024 - 13:54 UTC

Investigating

We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.

Posted Jul 05, 2024 - 13:13 UTC

This incident affected: PROD - Deposits & Withdrawals (PROD - Digital Asset Withdrawals).