Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.
PROD - REST API
?
Operational
90 days ago
99.98
% uptime
Today
PROD - /index
Operational
90 days ago
100.0
% uptime
Today
PROD - /trades
?
Operational
90 days ago
99.97
% uptime
Today
PROD - /positions
Operational
90 days ago
100.0
% uptime
Today
PROD - /accounts
Operational
90 days ago
99.97
% uptime
Today
PROD - /deposits
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /withdrawals
?
Operational
90 days ago
99.97
% uptime
Today
PROD - /transfers
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /participants
Operational
90 days ago
99.97
% uptime
Today
PROD - /liquidity
Operational
90 days ago
99.97
% uptime
Today
PROD - /payments
?
Operational
90 days ago
99.97
% uptime
Today
PROD - /rewards
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /awards
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /convert_withdraw
Operational
90 days ago
100.0
% uptime
Today
PROD - Websocket API
Operational
90 days ago
100.0
% uptime
Today
PROD - Balances Socket Feed
Operational
90 days ago
100.0
% uptime
Today
PROD - Prices Socket Feed
?
Operational
90 days ago
100.0
% uptime
Today
PROD - FIX API
Operational
90 days ago
100.0
% uptime
Today
PROD - FIX STP Gateways
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Deposits & Withdrawals
?
Operational
90 days ago
99.95
% uptime
Today
PROD - Digital Asset Deposits
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Digital Asset Withdrawals
?
Operational
90 days ago
99.83
% uptime
Today
PROD - Fiat Deposits
Operational
90 days ago
100.0
% uptime
Today
PROD - Fiat Withdrawals
Operational
90 days ago
100.0
% uptime
Today
PROD - Web Applications
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Portal
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Website
?
Operational
90 days ago
100.0
% uptime
Today
Auth0 Multi Factor Authentication
?
Operational
Production Gateway
?
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB FIX Order Placement
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB FIX Market Data
Operational
90 days ago
100.0
% uptime
Today
PROD - Market Data
Operational
90 days ago
100.0
% uptime
Today
PROD - /market_data/ohlcv
?
Operational
90 days ago
100.0
% uptime
Today
PROD - KYC Service
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We have applied fix and the issue is now resolved. Most of the delayed withdrawals have been processed and the rest will be going out in the next few minutes. Thanks for your patiences.
Jun 9, 02:35 UTC
Monitoring -
We identified the the issue and applying the current fix. We are monitoring the results. Withdrawal delays are now decreasing.
Jun 9, 00:31 UTC
Investigating -
Update: Re-opening the incident to investigate the wider impact. Our team is currently investigating the root cause and working on a resolution.
Next Steps: We will provide regular updates on our progress and notify you as soon as the issue is resolved.
Affected Systems: Crypto withdrawal processing
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to reach out.
Jun 8, 21:20 UTC
Resolved -
This incident has been resolved.
Jun 8, 17:58 UTC
Monitoring -
We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Jun 8, 15:29 UTC