Elevated 503 Errors on Multiple Endpoints
Update - We are continuing to work on the fix. Due to the huge amount of data to recover in our internal messaging system, it is taking longer than expected. We are now switching strategy to backup the data and restart the system. ETA still not available but our entire Engineering team and the leaders are continuing to work with external vendor to address this as soon as possible
Jan 22, 2026 - 06:00 UTC
Update - We are continuing to work on the fix. Incident was caused by our internal messaging system outage and now we are in the final stage of restoring it. We will keep you posted with the progress.
Jan 22, 2026 - 03:25 UTC
Identified - We have identified the root cause of the issue and are working on a fix. We are still all-hands on the issue, but do not have an ETA at this stage yet.
Jan 22, 2026 - 00:11 UTC
Investigating - We are actively investigating an issue causing elevated error rates and degraded service availability across multiple endpoints. Our team is aware of the impact and are currently all-hands on this incident. We will provide updates as soon as we can.
Jan 21, 2026 - 22:54 UTC

About This Site

Welcome to the zerohash Status Page. This is your official source for real-time operational status, system health updates, and scheduled maintenance announcements for zerohash.

Uptime over the past 90 days. View historical uptime.
Core Resources Major Outage
90 days ago
99.88 % uptime
Today
PARTICIPANTS Partial Outage
90 days ago
99.89 % uptime
Today
TRANSACT Partial Outage
90 days ago
99.89 % uptime
Today
TRADING Major Outage
90 days ago
99.62 % uptime
Today
DEPOSIT & WITHDRAWAL Degraded Performance
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
ONBOARDING Operational
90 days ago
100.0 % uptime
Today
DEPOSIT & WITHDRAWAL Operational
90 days ago
100.0 % uptime
Today
PROFILE Operational
90 days ago
100.0 % uptime
Today
CRYPTO BUY & SELL Operational
90 days ago
100.0 % uptime
Today
FUND Operational
90 days ago
100.0 % uptime
Today
CRYPTO ACCOUNT LINK Operational
90 days ago
100.0 % uptime
Today
CLOB Operational
90 days ago
100.0 % uptime
Today
FIX Gateway Operational
90 days ago
100.0 % uptime
Today
REST Gateway Operational
90 days ago
100.0 % uptime
Today
Web Applications Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Secondary Portal Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
Balance Subscription Operational
90 days ago
100.0 % uptime
Today
Price Subscription Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
PARTICIPANTS Operational
90 days ago
100.0 % uptime
Today
PAYMENTS Operational
90 days ago
100.0 % uptime
Today
ACCOUNT FUNDING Operational
90 days ago
100.0 % uptime
Today
TRADES Operational
90 days ago
100.0 % uptime
Today
ASSETS Operational
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 22, 2026

Unresolved incident: Elevated 503 Errors on Multiple Endpoints.

Jan 21, 2026
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026
Intermittent Delays on Processing Withdrawals and Settlements
Resolved - This incident has been resolved.
Jan 14, 23:46 UTC
Identified - We have seen delays in processing withdrawals and settlements. Our team is now working to fix the issue.
We sincerely apologize for the inconvenience
Jan 14, 19:24 UTC
Jan 13, 2026
Hedera Mainnet Blockchain Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 18:00 UTC
Scheduled - Please be aware - Hedera Mainnet will be upgrading on January 13th 2026 at 18:00 UTC. The upgrade is expected to last 60 minutes.
During this window, we will continue to accept deposits and withdrawals on Hedera. They will be queued up and processed once the upgrade is complete.
Trading and execution services for HBAR will remain available during this maintenance period.
Jan 7, 12:10 UTC
Delays Processing Settlements and Withdrawals
Resolved - The incident is now resolved. All delayed withdrawals are now confirmed on-chain.
Thank you for your patience.
Jan 13, 01:37 UTC
Identified - Please be advised that we are aware of ongoing delay in processing settlements and withdrawals. We have identified the issue and our team is now working to resolve this issue.
Jan 12, 21:08 UTC
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026
Delays Processing Settlements and Withdrawals
Resolved - This incident has been resolved.
Jan 10, 00:59 UTC
Update - While we have implemented config changes and and have seen transactions settle and confirm, we are aware that there are still delays. Our team is still actively working on resolving this issue.
Jan 9, 22:14 UTC
Identified - We are aware of a delay in processing settlements and withdrawals, and are actively working on resolving the situation. Transactions will be confirmed on-chain automatically following issue resolution.
Jan 9, 19:34 UTC
Jan 9, 2026
Jan 8, 2026

No incidents reported.

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