Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.
PROD - REST API
?
Operational
90 days ago
99.99
% uptime
Today
PROD - /index
Operational
90 days ago
100.0
% uptime
Today
PROD - /trades
Operational
90 days ago
100.0
% uptime
Today
PROD - /positions
Operational
90 days ago
100.0
% uptime
Today
PROD - /accounts
Operational
90 days ago
100.0
% uptime
Today
PROD - /deposits
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /withdrawals
?
Operational
90 days ago
99.93
% uptime
Today
PROD - /transfers
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /participants
Operational
90 days ago
100.0
% uptime
Today
PROD - /liquidity
Operational
90 days ago
100.0
% uptime
Today
PROD - /payments
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /rewards
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /awards
?
Operational
90 days ago
100.0
% uptime
Today
PROD - /convert_withdraw
Operational
90 days ago
99.93
% uptime
Today
PROD - Websocket API
Operational
90 days ago
100.0
% uptime
Today
PROD - Balances Socket Feed
Operational
90 days ago
100.0
% uptime
Today
PROD - Prices Socket Feed
?
Operational
90 days ago
100.0
% uptime
Today
PROD - FIX API
Operational
90 days ago
100.0
% uptime
Today
PROD - FIX STP Gateways
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Deposits & Withdrawals
?
Operational
90 days ago
99.98
% uptime
Today
PROD - Digital Asset Deposits
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Digital Asset Withdrawals
?
Operational
90 days ago
99.93
% uptime
Today
PROD - Fiat Deposits
Operational
90 days ago
100.0
% uptime
Today
PROD - Fiat Withdrawals
Operational
90 days ago
100.0
% uptime
Today
PROD - Web Applications
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Portal
?
Operational
90 days ago
100.0
% uptime
Today
PROD - Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Website
?
Operational
90 days ago
100.0
% uptime
Today
Auth0 Multi Factor Authentication
?
Operational
Production Gateway
?
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB FIX Order Placement
Operational
90 days ago
100.0
% uptime
Today
PROD - CLOB FIX Market Data
Operational
90 days ago
100.0
% uptime
Today
PROD - Market Data
Operational
90 days ago
100.0
% uptime
Today
PROD - /market_data/ohlcv
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Zero Hash will undergo maintenance on April 2nd at 12:00 UTC to upgrade our internal systems. The estimated duration of this maintenance window is 1 hour. Services in our PROD environment will remain operational during this time, however you may experience intermittent disruptions such as delays or intermittent errors for brief periods that can last a few minutes. Posted on
Mar 19, 2024 - 11:36 CDT
Resolved -
This incident has been resolved.
Mar 27, 12:40 CDT
Monitoring -
We have implemented a fix and have seen errors subsiding. We will continue to monitor our systems to ensure that there is no recurrence, and will post another update once we confirm the issue has been fully resolved.
Mar 27, 12:17 CDT
Investigating -
We are investigating an issue causing elevated error rates on our /convert_withdraw and /withdrawals endpoints. We apologize for the inconvenience and will share updates as soon as we can.
Mar 27, 11:52 CDT
Resolved -
This incident has been resolved.
Mar 22, 23:38 CDT
Monitoring -
Withdrawals are now being confirmed on-chain. We will continue to monitor the situation and will post a final update once the incident is resolved.
Mar 22, 22:23 CDT
Investigating -
We are investigating delays in processing crypto withdrawals.
Deposits, executions and trades are unaffected.
Mar 22, 21:28 CDT
Resolved -
This incident has been resolved.
Mar 20, 21:42 CDT
Monitoring -
A fix has been implemented and we have seen delayed withdrawals being processed. We will continue to monitor the situation and will post another update once we confirm that this issue has been fully resolved.
Mar 20, 20:13 CDT
Update -
Our MPC technology provider is still actively working on this incident; the issue has been identified, and a fix is being implemented. Withdrawals will be re-sent on-chain automatically following issue resolution.
Mar 20, 16:48 CDT
Identified -
Our MPC provider technology provider is still working towards implementing a fix. We apologize for the inconvenience and will share any additional updates as soon as we can.
Mar 20, 12:55 CDT
Investigating -
We have detected a delay in processing withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Mar 20, 09:52 CDT
Resolved -
We have seen improvement in the Solana network and transactions are now processing as expected.
Mar 18, 10:58 CDT
Monitoring -
We have implemented a fix and have seen improvement for withdrawals on the Solana network. We will continue to monitor the situation and will post a final update once the incident is resolved.
Mar 14, 13:22 CDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 12, 09:45 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 11, 23:26 CDT
Investigating -
Our team is aware of intermittent delays in processing withdrawals on the Solana network. We are actively investigating the root cause and will share updates as soon as we can.
Mar 11, 11:05 CDT
Resolved -
This incident has been resolved.
Mar 15, 18:22 CDT
Identified -
Our MPC technology provider is investigating an issue with processing withdrawals on Ethereum and ERC-20 networks. Our team is aware of the issue and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Mar 15, 17:04 CDT