Zero Hash Status

Intermittent Delays with Trade Settlement and /convert_withdraw Requests

Update - Our team is working on a fix to improve the settlement process. We are aware of the backlog and are still actively monitoring all impacted transactions. We will continue to provide updates as they are available.
Nov 20, 2024 - 18:33 UTC

Update - we are continuing to monitor the situation and have seen some improvement. However, there is still a backlog to work through. We will continue to provide updates as they are available.
Nov 20, 2024 - 11:52 UTC

Monitoring - We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 19, 2024 - 22:14 UTC

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

Uptime over the past 90 days. View historical uptime.

PROD - REST API Operational

90 days ago

99.98 % uptime

Today

PROD - /index Operational

90 days ago

100.0 % uptime

Today

PROD - /trades Operational

90 days ago

99.95 % uptime

Today

PROD - /positions Operational

90 days ago

100.0 % uptime

Today

PROD - /accounts Operational

90 days ago

100.0 % uptime

Today

PROD - /deposits Operational

90 days ago

100.0 % uptime

Today

PROD - /withdrawals Operational

90 days ago

100.0 % uptime

Today

PROD - /transfers Operational

90 days ago

100.0 % uptime

Today

PROD - /participants Operational

90 days ago

100.0 % uptime

Today

PROD - /liquidity Operational

90 days ago

99.92 % uptime

Today

PROD - /payments Operational

90 days ago

100.0 % uptime

Today

PROD - /rewards Operational

90 days ago

100.0 % uptime

Today

PROD - /awards Operational

90 days ago

100.0 % uptime

Today

PROD - /convert_withdraw Operational

90 days ago

99.92 % uptime

Today

PROD - Websocket API Operational

90 days ago

100.0 % uptime

Today

PROD - Balances Socket Feed Operational

90 days ago

100.0 % uptime

Today

PROD - Prices Socket Feed Operational

90 days ago

100.0 % uptime

Today

PROD - FIX API Operational

90 days ago

100.0 % uptime

Today

PROD - FIX STP Gateways Operational

90 days ago

100.0 % uptime

Today

PROD - Deposits & Withdrawals Degraded Performance

90 days ago

99.98 % uptime

Today

PROD - Digital Asset Deposits Operational

90 days ago

100.0 % uptime

Today

PROD - Digital Asset Withdrawals Degraded Performance

90 days ago

99.92 % uptime

Today

PROD - Fiat Deposits Operational

90 days ago

100.0 % uptime

Today

PROD - Fiat Withdrawals Operational

90 days ago

100.0 % uptime

Today

PROD - Web Applications Operational

90 days ago

100.0 % uptime

Today

PROD - Portal Operational

90 days ago

100.0 % uptime

Today

PROD - Reporting Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

100.0 % uptime

Today

Auth0 Multi Factor Authentication Operational

Production Gateway Operational

90 days ago

100.0 % uptime

Today

PROD - CLOB Operational

90 days ago

100.0 % uptime

Today

PROD - CLOB FIX Order Placement Operational

90 days ago

100.0 % uptime

Today

PROD - CLOB FIX Market Data Operational

90 days ago

100.0 % uptime

Today

PROD - Market Data Operational

90 days ago

100.0 % uptime

Today

PROD - /market_data/ohlcv Operational

90 days ago

100.0 % uptime

Today

PROD - KYC Service Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Unresolved incident: Intermittent Delays with Trade Settlement and /convert_withdraw Requests.

Nov 19, 2024

Nov 18, 2024

No incidents reported.

Nov 17, 2024

Intermittent Delays with Trade Settlement and Convert_withdraw Requests

Resolved - This incident has been resolved.
Nov 17, 08:58 UTC

Monitoring - Our team has implemented a fix and we have seen impacted withdrawals being confirmed on-chain. We will continue to monitor the incident until all transactions are confirmed.
Nov 17, 07:51 UTC

Investigating - We are investigating delays in processing trades and is causing slow settlement of trades and on our convert withdraw endpoint. Trades will be queued and processed once the issue is resolved, and impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 17, 07:26 UTC

Nov 16, 2024

Intermittent Delays with Trade Settlement and Convert_withdraw Requests

Resolved - This incident has been resolved.
Nov 16, 04:12 UTC

Monitoring - We have noticed a delay in processing settlements and transactions on our convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 15, 22:08 UTC

Nov 15, 2024

Nov 14, 2024

Intermittent Delays Processing Withdrawals for USDC.SOL

Resolved - This incident has been resolved.
Nov 14, 22:16 UTC

Investigating - We are experiencing an issue which is causing some delays with USDC.SOL withdrawals. We will continue to monitor the situation and provide updates when they are available.
Nov 14, 15:14 UTC

Nov 13, 2024

Intermittent Delays Processing Trades

Resolved - This incident has been resolved.
Nov 13, 03:18 UTC

Monitoring - We have implemented a fix and have seen new transactions being processed successfully. We are still working on resolving the impacted transactions.
Nov 12, 23:12 UTC

Investigating - We are investigating delays in processing trades and is causing slow settlement of trades. Trades will be queued and processed once the issue is resolved.
Nov 12, 21:17 UTC

Zero Hash Infrastructure Maintenance [PROD]

Completed - The scheduled maintenance has been completed.
Nov 13, 01:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:30 UTC

Scheduled - Zero Hash will undergo an emergency maintenance on Wednesday, November 13th at 01:30 UTC to upgrade our infrastructure in our PROD environment. The duration of this upgrade will be ~15 minutes.

There is no expected downtime during this maintenance window, but our team will be monitoring to ensure that services are functioning as expected.
Nov 12, 23:10 UTC

Nov 12, 2024

Intermittent Delays Processing Trades

Resolved - This incident has been resolved.
Nov 12, 14:47 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 14:32 UTC

Investigating - We are investigating delays in processing trades which is causing slow settlement of trades. Trades will be queued and processed once the issue is resolved.
Nov 12, 13:51 UTC

Delays Processing Trades and Crypto Withdrawals

Resolved - This incident is now resolved. All impacted transactions have been processed.
Nov 12, 02:29 UTC

Identified - We have implemented a fix and have seen new transactions being processed successfully. We are still working on resolving the impacted transactions.
Nov 12, 01:21 UTC

Investigating - We are investigating delays in processing trades and which is impacting convert_withdrawal crypto transactions. Requests to our /trades endpoint may also return an elevated error rate at this time. All impacted transactions will be confirmed on-chain once the incident has been resolved.
Nov 12, 01:01 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Degraded performance in Trades and Deposits

Resolved - Issues have been resolved.
Nov 6, 06:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 04:39 UTC

Investigating - We are currently experiencing delays with trade settlement and deposits, we have identified the issue and we are currently working to resolve.
Nov 6, 03:51 UTC

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