Intermittent Delays with Trade Settlement and /convert_withdraw Requests
Update - Our team is working on a fix to improve the settlement process. We are aware of the backlog and are still actively monitoring all impacted transactions. We will continue to provide updates as they are available.
Nov 20, 2024 - 18:33 UTC
Update - we are continuing to monitor the situation and have seen some improvement. However, there is still a backlog to work through. We will continue to provide updates as they are available.
Nov 20, 2024 - 11:52 UTC
Monitoring - We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 19, 2024 - 22:14 UTC

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

Uptime over the past 90 days. View historical uptime.
PROD - REST API ? Operational
90 days ago
99.98 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades ? Operational
90 days ago
99.95 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
99.92 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
99.92 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Degraded Performance
90 days ago
99.98 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Degraded Performance
90 days ago
99.92 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
PROD - KYC Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: Intermittent Delays with Trade Settlement and /convert_withdraw Requests.

Nov 19, 2024
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Intermittent Delays with Trade Settlement and Convert_withdraw Requests
Resolved - This incident has been resolved.
Nov 17, 08:58 UTC
Monitoring - Our team has implemented a fix and we have seen impacted withdrawals being confirmed on-chain. We will continue to monitor the incident until all transactions are confirmed.
Nov 17, 07:51 UTC
Investigating - We are investigating delays in processing trades and is causing slow settlement of trades and on our convert withdraw endpoint. Trades will be queued and processed once the issue is resolved, and impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 17, 07:26 UTC
Nov 16, 2024
Intermittent Delays with Trade Settlement and Convert_withdraw Requests
Resolved - This incident has been resolved.
Nov 16, 04:12 UTC
Monitoring - We have noticed a delay in processing settlements and transactions on our convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Nov 15, 22:08 UTC
Nov 15, 2024
Nov 14, 2024
Intermittent Delays Processing Withdrawals for USDC.SOL
Resolved - This incident has been resolved.
Nov 14, 22:16 UTC
Monitoring - Our team has implemented a fix and we have seen impacted withdrawals being confirmed on-chain. We will continue to monitor the incident until all transactions are confirmed.
Nov 14, 21:40 UTC
Investigating - We are experiencing an issue which is causing some delays with USDC.SOL withdrawals. We will continue to monitor the situation and provide updates when they are available.
Nov 14, 15:14 UTC
Nov 13, 2024
Intermittent Delays Processing Trades
Resolved - This incident has been resolved.
Nov 13, 03:18 UTC
Monitoring - We have implemented a fix and have seen new transactions being processed successfully. We are still working on resolving the impacted transactions.
Nov 12, 23:12 UTC
Investigating - We are investigating delays in processing trades and is causing slow settlement of trades. Trades will be queued and processed once the issue is resolved.
Nov 12, 21:17 UTC
Zero Hash Infrastructure Maintenance [PROD]
Completed - The scheduled maintenance has been completed.
Nov 13, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:30 UTC
Scheduled - Zero Hash will undergo an emergency maintenance on Wednesday, November 13th at 01:30 UTC to upgrade our infrastructure in our PROD environment. The duration of this upgrade will be ~15 minutes.

There is no expected downtime during this maintenance window, but our team will be monitoring to ensure that services are functioning as expected.
Nov 12, 23:10 UTC
Nov 12, 2024
Intermittent Delays Processing Trades
Resolved - This incident has been resolved.
Nov 12, 14:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 14:32 UTC
Investigating - We are investigating delays in processing trades which is causing slow settlement of trades. Trades will be queued and processed once the issue is resolved.
Nov 12, 13:51 UTC
Delays Processing Trades and Crypto Withdrawals
Resolved - This incident is now resolved. All impacted transactions have been processed.
Nov 12, 02:29 UTC
Identified - We have implemented a fix and have seen new transactions being processed successfully. We are still working on resolving the impacted transactions.
Nov 12, 01:21 UTC
Investigating - We are investigating delays in processing trades and which is impacting convert_withdrawal crypto transactions. Requests to our /trades endpoint may also return an elevated error rate at this time. All impacted transactions will be confirmed on-chain once the incident has been resolved.
Nov 12, 01:01 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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